Returns Policy
Return procedure
If you need to return a product, please confirm the validity of your return below. Returns can be processed through the "Create a Return" (at the bottom of every page) and you will receive an email with approval instructions within 1 hour.
Returns Policy
If you wish to return your item, we accept returns for all orders, unless otherwise stated in the product description. We will issue a refund via the original payment method used, including gift cards.
Returns must be submitted to us within 14 days of the delivery date to be eligible. The customer then has another 14 days to return the item(s) to us.
Your item(s) must be unused and in the same condition as you received them. They must also be in their original packaging and have all swing tags intact.
We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, you'll automatically receive a notification and your original payment method will be refunded. Please note that it may take some time for your bank or credit card company to process and post the refund.
Send
You are responsible for paying for your own shipping costs for returns.
We offer seamless DHL integration, allowing you to instantly generate labels for a hassle-free return. Simply drop off your package at a nearby facility with the label attached. The cost is determined by the weight of your items, which is conveniently displayed in the portal before you proceed with the service. You can also choose to ship with your preferred courier, after which return instructions will be sent by email.
All shipping costs are non-refundable during the returns process. However, if the item is defective, the shipping costs are also refunded.
If you decide to return your item using a courier of your choice, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Be sure to mark your package as "returned items" when sending it back, as we are not liable for any import duties on returned products.